Recognition, not defense
The receipt behind every charge.
When a bank questions one of your charges, Recibo answers with the actual receipt — merchant, order, items, total — automatically. The customer sees it, recognizes it, and moves on. No dispute filed.
Connected to Mastercard's Ethoca network · Built for Shopify
Card statement · Apr 12
“I don't recognize this charge…”
Acme Supply Co.
ORDER #10428 · APR 12, 2026
- Canvas Tote × 1
- $24.00
- Field Notebook × 2
- $24.20
- Total
- $48.20
30-day refunds · support@acmesupply.example
The problem
Most chargebacks aren't fraud. They're confusion.
A customer scans their statement, spots a line they don't recognize, and does the sensible thing — they ask their bank about it. The order was real. The customer was happy. But the statement line didn't look like your store, and now it's a dispute.
Statement descriptors don't look like your store
The name on a card statement rarely matches the brand a customer remembers buying from. Recognition fails at exactly the moment it matters most.
Customers call the bank, not you
When a charge looks unfamiliar, most people go straight to their card issuer. You never get the chance to explain — the first you hear of it, it's already a dispute.
Each dispute costs more than the sale
There's the refund, the chargeback fee, and the part that compounds quietly — a rising dispute ratio that strains your standing with your payment processor.
Recognition, not defense
Stops disputes at the source
Recibo answers the customer's question — "what is this charge?" — before it becomes a dispute. The receipt arrives at the bank while they're still asking.
Not another fraud tool
No new fraud engine, no rules to tune, no analyst workflow. Recibo doesn't judge the charge — it explains it, with the one document that settles the question.
Zero ongoing work
Set it up once and it runs on every Shopify order automatically. Orders sync in the background; receipts go out without anyone lifting a finger.
How it works
One install, a short onboarding, and Recibo handles the rest — on every order, around the clock.
- 1
Install on Shopify
One click from the Shopify App Store. No code, no theme changes.
- 2
Tell cardholders who you are
Add your store name, logo, support contact, and your refund and cancellation policies — the context a confused customer needs.
- 3
Your orders sync automatically
Recibo ingests orders through Shopify webhooks as they happen. Nothing to upload, nothing to maintain.
- 4
A bank asks — the receipt answers
The moment an issuing bank checks one of your charges, Recibo matches the order and returns the full receipt. Recognized — no dispute filed.
Connected where it counts
Recibo delivers receipts to issuing banks through Mastercard's Ethoca network, and runs natively on Shopify — native install, native order data, native billing. You watch it work from a simple dashboard: inquiries received, receipts delivered, match rate, and estimated savings.
Be first in line
Recibo is rolling out to Shopify stores now. Leave your details and we'll send your install link the moment Recibo is ready for your store — free for your first 12 months.
No spam — one email with your install link when Recibo is ready for your store.